Poor services in India

In last two and half weeks after arrving from London, My experience of services provided to customers in India has been very bad. Naturally I am comparing the services over here that are provided in UK economy. I do not want to sound cynic but just want to point out so that it could increase the awareness and lead to some improvement. Even at the big brands name like Crossword, Shopper stop, Costa ..services provided to customers are consistently inconsistent and poor. Like Crossword, they said that I can not return anything unless it has some manufacturing defect. At Vishal Garments, three differet sales man told me three different return policies that too after being inquisitive. If I bought anything in discount offer from Vishal, they would not take it back. At Costa, Hot coffee was served like cold coffee. Coffee day AC was not working. Mcdonald seemed like sabzi mandi last Sudnay at GT. Reliance Fresh is so poorly managed , I prefer any day to buy vegetables from local vendors. SBI branch waited half an hour for a person to arrive at his desk and after that being told to come after three weeks to receive my Debit card pin..

I think all this is because we are not demanding consumers. we would fight with local shops and vendors and bargain ..but when it comes to big brands we just let them exploit us..We are so blind in associating ourselves with big brand names that we even forgot to claim our basic rights.

I think, this chalta hai attitude needs to be changed here in India...